Engineering the award winning insurance platform driving customer retention.
Optimising the end-to-end customer lifecycle: From initial quote to final claim settlement.
The Challenge
The partnership was initiated with a technical evaluation of the client’s existing software and ecosystem to identify core opportunities for transformation. This led to the design of a fully bespoke application, built to be deeply adaptable and specifically tailored to address the varied specifications of their network of partners.
Leveraging IDS Europe’s market intelligence, we successfully engineered a user-first platform that delivers unrestricted configuration for their SaaS product. Special attention was paid to scoping the requirements for a multifaceted customer base — while keeping the end-user experience intuitive and accessible.
Project Overview
- Appointed as the long-term technical partner to ManageMy.
- Built a white-label, multi-channel engagement platform for insurance customers.
- Enabled rapid digitisation of customer journeys and accelerated product deployment.
- Delivered through over 50,000 development hours.
- Created a scalable ecosystem designed for future growth across regions.
Our solution
Our deployment of modern technology drastically streamlined internal operational processes, significantly reducing the administrative overhead associated with manual client updates and customisations.
The platform is now future-proofed, boasting enterprise-grade adaptability and readiness for immediate international deployment. Leveraging a secure, cloud-based back-end, the system’s robust API suite ensures seamless integrations with all existing legacy systems.
Rapid, flexible branding and rollout capabilities empower our client to immediately challenge market incumbents.
The results
The successful delivery of the upgraded platform has created a significant benefit by providing a flexible cost structure, which strategically aligns the project budget with long-term product development goals.
Since our strategic partnership began in April 2018, we remain an embedded technical partner as part of the IDS Europe accelerator programme.
Our experience of working with IDS has been a wholly positive one. They have demonstrated a thorough understanding of our business and clients’ requirements and given us the confidence of being adept in delivering at every stage of the project.
Ready to transform your technical ecosystem?
If you’re seeking a partner to define and deliver ambitious digital change, we’d be happy to talk about your objectives and how we can help.